The List View Tab is the second tab on the top portion of the Predictive Dialer.
This tab is available to both the Admin and the Agent.
From the List View Tab, you are able to...
Search for contacts and calls made by anyone logged into the account.
View recent call activity (agent specific)
View contact information on a lead by clicking on the View Contact icon.
Call a contact by clicking on the Call Contact icon (this is considered a manual call)