Please Note: This feature is included with HD Premium accounts.
If your agents are set to have Manual Dials recorded, you can view and listen to them on the Admin Page.
Simply click on the Icon called Recordings, next to the agent you would like to listen to and another page pop up showing you the recordings.
Once you click on that, a new window will open with all of your recordings on it.
Simply click on the Download Now link next to the recording that you would like to hear and it will play in your browser.
If you want to save the file on your computer, simply 'Right Click" the Download Now link and save the file on your computer.