Dial Rate Override, from here you can determine how many lines per agent are being dialed out at a time, from 1 line per agent up to 5 lines per agent.
You can also set this to Auto, which is true predictive mode. Predictive Mode allows the dialer to determine how many lines are used based on how many calls are being dropped throughout the day, if there are more than 3% of the calls being dropped, then it will use less lines, and if there are less than 3% of the calls being dropped during the day, then it will use more lines.
You can upload a message to play to the leads before the call is dropped, this is called the Abandon Message.
This will fluctuate throughout the day.
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