When you run a report from the Predictive Dialer, you will notice that the time indicated in the report is not accurate to when the calls were made.
Since we have clients using our Predictive Dialer from locations all over the world, the time in the reports shows as UTC (Coordinated Universal Time)
Here is a UTC clock that you can use to determine the actual time on your reports
Example, Eastern time is UTC minus 4 hours
Central time is UTC minus 5 hours
Mountain time is UTC minus 6 hours
Pacific time is UTC minus 7 hours
If the clock below were to show the time as 9:15:01 PM UTC
Then the time In Chicago, IL would be 4:15:01 PM CST.