When you run a Campaign Report, the dialer will send you an email with a CSV Spreadhseet attached.
Upon opening that CSV file, you will be able to see what disposition each lead has been dispositioned as.
In the Status column, you will find this information.
Not only will you find the dispositions that your agents' placed on the calls, you will also see the dispositions that the dialer placed on calls that were not sent to one of your leads.
This article has been created to help you understand what your report is trying to tell you.
Below is a list of Agent dispositions and their meanings.
|Contact Busy/Answered||Answered by someone but not the lead|
|Contact Busy/Uncalled||Lead not avail/recycled|
|Dead/Answered||Not Interested/Been Recycled/Called|
|Dead/Attempted Once||Not Interested/Not Recycled|
|Machine Left Msg/Answered||Left Message|
|Machine Left Msg/Uncalled||Left Message/Recycled Lead|
|Machine No Msg/Answered||Reached VM No Message Left|
|Machine No Msg/Attempted Once||AMD Reached VM/Not Recycled|
|Machine No Msg/Uncalled||AMD Reached VM/Recycled Lead|
|Unknown/Answered||Agent not avail/Been recycled/Called|
|Wrong Number/Answered||Wrong Number/Recycled/Called|
|Wrong Number/Attempted Once||Wrong Number/Not Recycled|
|Wrong Number/Uncalled||Wrong Number/Recycled/Not Called Back Yet|
Below is a list of Dialer dispositions and their meanings.
|Contact Busy/Attempted Once||Busy Signal|
|Q/Attempted Once||No Answer|
|Unknown/Attempted Once||Agent not avail and Carrier Error|